Search results for "Workplace communication"

Newcomers in the Workplace

2019

When newcomers enter a workplace, the focus is usually only on orientation and onboarding tactics, which aim to socialize newcomers into the workplace. However, it is through workplace relationships that newcomers make sense of their work tasks and create an understanding of “our workplace.” This chapter describes the processes of interpersonal communication in the workplace during a newcomer’s entry phase. Newcomers may face uncertainty regarding professional performance, relationships, job tasks, or membership. This uncertainty is managed by information-seeking strategies. In social interaction with others, newcomers construct their belonging through membership negotiation and identificat…

Intercultural Workplace Communication

2017

The workplace is a highly meaningful context for intercultural communication where persons who come from different countries, identify with different ethnic groups or speak different languages get to collaborate and develop relationships with one another. Needless to say, interpersonal communication in the workplace has always been a primary area of interest for intercultural communication research. Early scholarship focused on the preparation of U.S. military personnel, diplomats, business people, and missionaries for overseas assignments. However, the increasing pluralization of the social landscape has bolstered research endeavors. These days, the scope of intercultural workplace communi…

Constructing responsibility in social interaction: an analysis of responsibility talk in hospital administrative groups

2018

The role of responsibility in hospitals is undeniable. Although administrative groups are essential to organizational performance, previous group and team studies of responsibility in hospital organizations have concentrated mainly on healthcare teams. This study aims to describe and understand responsibility construction in the social interaction in hospital administrative group meetings, based on observation and analysis of seven administrative group meetings in a Finnish hospital. Categories generated by thematic content analysis were compared with responsibility types. The findings show that responsibility is constructed by creating co-responsibility, taking individual responsibility, a…

Focusing on Workplace Communication

2019

Communication has a constitutive role in the workplace; in workplace communication the organization comes into being. In workplace communication workers create and negotiate meanings and a shared understanding of important work-related issues. Communication is also essential for a functional working environment. Especially in knowledge-based work members of the workplace aim at success, efficiency, and productivity by discussing, conversing, debating, and providing and receiving feedback. Hence, when striving to establish a healthy workplace with high levels of satisfaction and well-being, one has to understand the dynamics of workplace communication. This chapter examines interpersonal com…

Digital Documenting Practices : Collaborative Writing in Workplace Training

2022

The present article examines collaborative writing in organizational consulting and training, where writing takes place as part of a group discussion assignment and is carried out by using digital writing technologies. In the training, the groups use digital tablets as their writing device in order to document their answers in the shared digital platform. Using multimodal conversation analysis as a method, the article illustrates the way writing is interactionally accomplished in this setting where digital writing intertwines with face-to-face interaction as the groups jointly formulate a documentable written entry for specific institutional purposes. The results show how writing is manage…

Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations

2021

Future Directions in Workplace Communication

2019

Various utopias and dystopias regarding the significance of human communication in the future workplace have been presented. Artificial intelligence (AI) will undoubtedly be one of the most remarkable influences on future work, and employees must prepare themselves to have social robots as coworkers. Partly as a result of the increased use of AI, various forms of self-employment will gain ground. Lifelong occupations and professions will be less common, and the value of one’s ever-evolving skills and knowledge, applicable to diverse work contexts, will consequently receive more emphasis. Knowledge work will increasingly take place in digital communication environments, and telework and othe…

Policing language in the world of new work : the commodification of workplace communication in organizational consulting

2021

Abstract This paper examines how the shift to knowledge and innovation economy has created new sites for the commodification of language and communication in the context of organizational consulting. The data come from a consultant-led development and training program of the management teams of a Finnish educational organization. In the study, the year-long training was videotaped (45 h) and followed ethnographically. By using rhetorical discourse analysis as a method, we examine how the consultant-led training activities present the role of language and communication in changing working life. The results show how the activities factualize the transformation of work and the centrality of la…

Facilitating leadership team communication

2015

The purpose of this study is to understand and describe how to facilitate competent communication in leadership teamwork. Grounded in the premises of social constructionism and informed by such theoretical frameworks as coordinated management of meaning theory (CMM), dialogic organization development (OD), systemic-constructionist leadership, communication competence, and reflexivity, this study seeks to produce further insights into understanding leadership team communication, communication competence, and team facilitation as applied communication research. This study consists of five articles. The first focuses on the theoretical framing of the relationality of communication competence i…

Vuorovaikutus sairaalajohtoryhmien kokouksissa

2018

Kokoukset lienevät yleisin työelämän vuorovaikutuskäytänne ja siten organisoinnin keskeinen areena. Kokouksista on kirjoitettu lähinnä opaskirjallisuutta ja kokouksiin keskittyvä tutkimus on lisääntynyt vasta viime vuosina. Kokousteoreettinen jäsennys on kuitenkin edelleen vähäistä. Organisaation konstituointi tapahtuu vuorovaikutusprosesseissa. Tässä tutkimuksessa tarkastellaan sairaalajohtoryhmien kokousvuorovaikutusta. Johtoryhmäkokoukset ovat merkittävä osa sairaaloiden tiedonjakamis- ja johtamisjärjestelmiä, mutta sairaalaorganisaatioissa kokouksia on tutkittu vain vähän. Tämän väitöstutkimuksen tavoitteena on kuvata vuorovaikutusta ja jäsentää sen rakenteita sairaalajohtoryhmäkokouksi…